Stakeholder Liaison Officer – (12 Months)

The Stakeholder Liaison Officer (SLO) will support the Project Manager in liaising with the local community within the Project Site and local government authorities to ensure project implementation as per schedule and scope and addressing the day-to-day concerns of the community. The SLO is responsible for coordinating with client’s Community Liaison Officer (CLO) for any support required from the Project Site in relation to local community engagement.

The incumbent will work closely with our on-site project team and will have a fixed term contract duration of 12 months.

Duties & Responsibilities:

• Building a ‘community spirit’ around the project.
• Local stakeholder engagement – fostering an environment that encourages and supports community involvement and engagement, hosting or attending community meetings, apprenticeships, work experience schemes, lectures, etc.
• Working closely with the site HR, Project Manager to resolve grievance issues and conflict management.
• Responsible for ensuring that proper discipline is maintained by local workers and service providers during the tenure of the project.
• Act as a liaison between the community and the contractor, keeping the Project Manager updated of community affairs and possible dynamics.
• Preparing / updating / maintaining database of job seekers and business in the local communities.
• Maintaining record of communication with the local communities.
• Responsible for providing a link between local resources and the Project Manager / Client / Client’s CLO and make reference to database of local resources.
• Support / coordinate with client’s CLO in engagement with local community
• Address any anticipated complaints, record the complaints whether open or resolved, and report the compliance and actions taken to the Project Manager.
• Attend various project meetings (daily / weekly / monthly) as advised by the Project Manager.
• Maintain documents / records / reports as required under stakeholder engagement plan / BBBEE requirements and Economic Development matrix requirements.
• Support Project Manager and ED Consultant for Economic Development matrix reporting.
• Document the project progress with photos and include the photos in the monthly reports.
• Perform any other duties as assigned.

Desired Experience & Qualification:

• Excellent interpersonal skills and fluency in English, Afrikaans, Tswana and local languages.
• Minimum Grade 12 certificate or equivalent. A relevant diploma or equivalent will be an advantage
• Minimum 4 years’ relevant working experience in a similar role.
• Valid Driver’s license – the jobholder must be able to drive.
• Proven involvement and exposure to community development work
• Ability to confidently liaise with a variety of stakeholders and service providers and network with external contacts.
• Ability to work in a multi-cultural environment and sensitive to various socio-economic differences.
• Excellence in negotiations, conflict management, support, advice and assistance.
• The highest standards possible of integrity and confidentiality.
• Resilience and personal strength, multi-tasker and ability to deal with conflicting priorities.
• Time-management and organisational skills.
• Administration experience, including excellent computer literacy (Microsoft Office)